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Key Performance Indicator Professional (KPIP)

Awarding body

Information Systems Audit and Control Association (ISACA).


Information Technology (IT)

This program is about:

Balanced Scorecard Institute (BSI), in association with the George Washington University Center for Excellence in Public Leadership, part of the College of Professional Studies, developed the KPI Professional Certification program as a comprehensive program for leaders, managers, or analysts who want to learn how to build, deploy, and sustain KPIs in order to improve organizational strategic or operational performance.

This course is recommended for:

  • Teams or individuals with performance measurement/management responsibility
  • Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
  • Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
  • Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management, portfolio management or other measurement systems
  • Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
  • Budget analysts who need performance information to formulate budgets and evaluate programs

What will you accomplish:

  • Create buy-in and a culture of continuous performance improvement
  • Drive performance-informed budgeting and accountability
  • Develop best practice KPIs, performance targets, and management dashboards
  • Improve performance of departments, teams, programs, projects, risks, and individuals
  • Communicate performance information throughout the organization to better inform decision making
  • Develop and apply measures for their own organization
  • Use KPIs to identify, measure, and manage risks
  • Align KPIs by cascading objectives
  • Improve organization’s skill in understanding and selecting performance measures
  • Reduce the cycle time of implementing new performance measures


KPIP Certification Part 1
This course provides an introduction to KPIs and their strategic context, and then introduces participants to a step-by-step methodology that can be used to develop various types of KPIs. Through short lectures, case studies, and applied exercises, participants will learn the fundamentals of KPI development and how to align measures that drive improvement to strategy.

KPIP Certification Part 2
This Application course covers more advanced KPI topics including the development of strategic, operational, project, risk, and employee measures, as well as creating KPI alignment by cascading objectives and managing with performance information. Participants learn an early-warning system that can be used throughout an organization to help improve performance. Throughout the course, participants will be applying the framework and learnings to an individualized KPI project that reflects improvements in their organization. At the conclusion of the program, each participant will share their application project for peer and faculty feedback.


  • Basic concepts of the balanced scorecard and how it can be used to improve organization performance.
  • How the balanced scorecard applies to different types of organizations.
  • How to build and implement a scorecard using the Nine Steps to Success™ methodology.
  • How to develop strategy maps and initiatives for improving organization strategy and performance.
  • How to develop more meaningful performance measures.
  • The best sequence of steps to build a strategy-focused organization.
  • How to use small group simulations to understand decision choices.
  • How to think strategically without getting bogged down in tactical details.
  • How to design and implement a scorecard within existing frameworks.
  • How to revise poorly designed scorecard elements.
  • Balanced scorecard “best practices”.
  • Advanced concepts in performance measurement.
  • How to cascade the enterprise scorecard throughout the organization.
  • How to drive a performance-informed budget and build employee accountability.
  • How to overcome obstacles and real-world challenges.
  • The evaluation of planning documents and processes.

Program Details:

The Key Performance Indicator Professional Certification Program provides participants with the tools they need to identify and measure the most meaningful indicators of success in their organization.
This program is designed for all sectors—business and industry, government, and non-profit—and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Participants are taught how to use tools like the Logic Model, Cause-Effect Analysis, and Process Flow Analysis, used by organizations around the world, to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organization. This course is designed to help participants understand the fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

Created by the Balanced Scorecard Institute and offered in association with the George Washington University Center for Excellence in Public Leadership, part of the College of Professional Studies the KPI certification is designed to teach best practices to anyone involved in developing performance measures.


30 hours


2-5 hours/week


Balanced Scorecard Institute


Key Performance Indicator Professional (KPIP)







Program Cost

1,950 BD

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